Cancellation & Refund Policy
Last updated: 4 August 2026
Garmints is a digital service. We sell monthly subscription plans and one-time top-up credits ("shoots") used to generate images — there are no physical goods and nothing is shipped. This policy explains how cancellations and refunds work.
1. Subscription plans
Plans renew automatically each month via UPI Autopay or card e-mandate. You can cancel at any time from your account.
Cancellation takes effect at the end of your current paid cycle — you keep your plan and your remaining monthly shoots until that date, and you are not charged again. We do not provide partial refunds for the unused portion of a cycle that has already been paid for.
2. Top-up credits
One-time top-up credits are purchased upfront and do not expire. Because they are delivered to your account immediately on purchase, they are non-refundable once bought.
3. Failed generations
You are never charged for a photoshoot that fails on our side. If a generation fails, the credits reserved for it are automatically returned to your balance.
4. Billing errors and disputes
If you believe you were charged in error, contact us at admin@getto-india.com within 7 days of the charge with your account details. We will review it, and where a charge is found to be genuinely erroneous or duplicated, we will refund it.
5. How refunds are issued
Where a refund is approved, it is credited to your original payment method through our payment provider, Cashfree Payments, typically within 5–7 business days. The time it takes to appear may vary depending on your bank or card issuer.
6. Contact
For any billing, cancellation, or refund question, reach us at admin@getto-india.com or by mail at Vaishnavi Cymbol, 9D-1, Financial District, Nanakramguda, Hyderabad, Telangana 500032, India.